Customer Testimonials
Expelen service good attitude and great customer service very helpful service thank to gmc personal
Everything went great! Satisfied with my purchase, sales man did a great job. No issues.
Attentive, knowledgeable, and respectful people. Thumbs up! They listen to what you want, love that
I had a very pleasant experience. Did not have a long waiting time. I would do it all again.
Jesamie and Vanessa ensured my service concerns were promptly answered and coordinated repairs in an exceptional and professional manner.
Our sales person was very informative. Ms. Paloma Roman took the time to explain and walk us through the purchasing process. We were very pleased with the support we received during our decision making.
Quick and easy showed us a few cars and spoke in detail about it. Negotiated and gave me a good price
Very smooth, great experience. Mauricio did a great job. I will be coming back for my next purchase.
The service manager was very nice and helpful. Explained very well what was going to be done to my car.
Great job to Tony Salinas and Nathaniel Miranda for explaining to us in detail from questions we had about vehicle to the signing of the paperwork. Both were courteous and professional. We were out in and out pretty quick. Both my husband and I are very content with the overall service both of you men provided today.
This is our 5th vehicle purchase here and sales staff is always attentive, courteous and helpful.
Very helpfull also satisfying good listeners and provided me on what I wanted good plae to go
Thery were very nice and helpful liked the way they treated me and showed me the vehicles that I asked for and I got the car for my wife that she loves
Very understanding and motivated sales person, Tony Salinas helped us go through with the deal in such a short time.
great service,good communication, always worked with me with the choice i wanted, always help me out on everything i needed
I needed the oil changed in my vehicle. I was very busy the whole week, but I knew I had to get this done. I dropped off my vehicle, got checked in, and went back to work. I received a notice when my car was ready. I love, love, love this service. The staff was great.
Loved the attention and help they provided me with in getting my family the car and payment we were seeking for!
Very prompt and pleasant costumer service.the operator was very patient and kind to me while ..thank you
I had a great experience with this dealership. They made it quick and easy for me to purchase my first car!
We receive the best service ever and is not the first time we have purchased from a dealer is the third Yukon in a Row that we have owned in the last 5 years. Jose Martinez is, and exceptional person and we are very grateful with him for the service provided. He is the Best.
Excellent service and attention from the staff, they have fast service and a variety of vehicles, congratulations
$10,000 " market adjustment" for a 2025 a Yukon...what a rip off and joke!
I have taken my truck back for the third time in a month for an oil leak. I have also paid $1,500 in repairs and still without a vehicle or loaner during this whole process.
Estuve esperando por 40 minutos en el lobby. Y escuche al mod.con el vendedor. ..SE MIRA LOS QUE BIENEN A COMPRAR Y LOS QUE NOMAS NOS ASEN PERDER EL TIEMPO...MAREALOS..ENSEÑALES ALGO Y CON EL PRECIO SE VAN PRONTO....ES ME SENTI DISCRIMINADO..NO SE SI POR MI APARIENCIA HUMILDE...QUE PIENSAN QUE NO PUEDO PAGAR ..Y EN SIMA ..HABLANDO EN INGLES ..PENSANDO QUE NO LOS ENTENDERIA...ME SENTI PESIMO.PERO EN FIN...PERSONAS SIN EDUCACIÓN Y SIN VALOR MORAL AI EN TODAS PARTES..
La mejor atención, el personal súper atento y profesional, siempre al pendiente de nuestras necesidades
I was planning on going to another dealership to make a purchase but came back since I’m a returning customer I wanted to stay with y’all on my decision. Once there I was greeted by Rudy y’all’s salesman, Rudy was a big help in making my decision. He should us what is now our new SUV. I’m super grateful in all his help. He made the process super simple and easy. Will be purchasing again down the road.
Great service and customer service. Very polite. I would recommend this place to anyone who is looking for a new vehicle.
Worst experience ever it was a nightmare car broke down 7 days after driving it off the lot
My salesman Robert Ortiz was extremely patient and helpful! I went in asking for a vehicle but when I told him what I was looking for, he truly listened and nailed the vehicle I left happily with!! Robert was not pushy at all and was extremely respectful to my mom and I, we will continue to come back to him and send business his way. Thank you Bert Ogden Buick GMC for hiring staff who truly listens and was completely clear & transparent every step of the way.
Ive bought many new cars through the course of my life and this is by far the best experience I’ve had. The sales team, finance team, EVERYONE was amazing!! First time I leave feeling satisfied 100% with my purchase.
Amazing service and great experience A Big Thank You To Brandon for the best experience
Rachit did an amazing job at helping us find exactly what we were looking. We are so happy with our new GMC Sierra.
Best experience ever! Jose Ibarra helped us get our new vehicle.Will definitely recommend to family and friends.
Great company to do business with ! Marco the sales representative was very nice and helpful everyone there was all about making sure I was comfortable. I came in looking of a specific truck that I saw online, and they had it there not like other dealerships that have something online and when you get there they don’t have anything that was advertised on their website, so after talking with the trade in manager he gave me a great price on my trade in and I was out the door with my new 2024 2500 Denali Ultimate in just a few hours. ... Read More Google - Jun 9, 2024
Staff is good but mechanic side, not so great.... Had to take my vehicle twice in less then a week do to overheating. Come to find out they forgot to tighten the bolts on the thermostat housing. Which tells me they were trying to skip a very important step the first time, pressure testing the system....
(Translated by Google) Good attention (Original) Buena atención
Marco Ruiz went above and beyond to meet and exceed our expectations.
I received a call from David that the part for my vehicle had come in. I had just had surgery and could not drive. They came to pick up my vehicle and they delivered it after it was repaired. Greatly appreciated!
Loved the hospitality and experience. Sales man exceeded my expectations.
Everywhere else we went, they wanted to upcharge us or simply said we couldn’t have exactly what we wanted. This dealership was the only one willing to help us get what we wanted. With the help of Karla, we got exactly what we were looking for. She was professional, efficient and very attentive.
My salesperson, Marco Ruiz, was extremely careful and attentive. He made sure I got what I wanted and helped me get a sweet deal.
Great people, great offers! Will buy again!!!
Very good customer service and professional knowledge of their work.
Our salesman Roberto Ortiz was very helpful ans explained everything to us. Showed us each vehicle we wanted to see and explained what features it had.
Great costumer service
I had recently went in to ask for further information for a vehicle I have been eyeing for a while, Ruben Rosas helped me take home the vehicle I was going in to go see! He helped me out so much and made the process so easy for me! I totally recommend him!
(Translated by Google) Excellent customer service (Original) Excelente servicio de atención al cliente
(Translated by Google) Very good service, we did not expect to leave with the van of our choice, we were not yet clear about who the person who was going to help us would be and at that moment Miss Frida Alvarez showed up and took wonderful care of us, she guided us from start to finish showing us numbers, terms and services, guarantees, everything well detailed, the truth is we were delighted with the way of attention and above all, far from making the sale too, she explained even the smallest detail so we already made the decision thanks ... Read More Google - May 26, 2024
This review is for the gentleman in the service department. His name is Ruben. Awesome, awesome customer service from him. He was patient, kind and answered all of my questions. More people should take note and treat customers the way he does. Prior to this, I had stopped by one of the dealerships and couldn’t get answers, called the Edinburg dealership the day before as well and no answers but with Ruben I got the help I needed. Thank you.
Sergio is the best he helped me look for what i was looking for got a chance to try out different options and finally purchased the one i needed 10 out 10
Alexis and Karla were awesome!
Great experience. Tony Salinas is a tremendous asset for Bert Ogden Buick.
Very fast approval and exceI am very satisfied and happy with my Buick encore purchase, I can say that I was beyond pleased with their customer and sell service . Also Robert and William's knowledge about what I was buying made it very clear and simple. Thank you for making my experience easy and without hassle.ptional customer service.
All of the staff were very polite and courteous.
The people here are amazing from the sales manager to the sale associate, cuba is the best car salesman I ever dealt with. I shopped around for the best deal in the valley and Bert Ogden out did themselves and are truly the number 1dealership in the Rio Grande valley
Carlos “Cuba” went above and beyond to help us and we are so happy with our new vehicle. He’s our go-to sales guy!
It was the best experience ever!!!! Rahid was awesome! Very professional and helpful!!!! Thank you Bert Ogden!!!
I bought my 2023 Buick Envision Avenir on May 18th, 2024 with the help of Marco and Alexis. Great staff, excellent customer service. They really outdid themselves in helping me buy my dream car!!!
Brandon Garcia is by far the best sales man. Took his time & listened to what I wanted. This is my 2nd purchase with him & the experience was great.
I was overwhelmed that they had an extremely wide variety of vehicles to choose from, in a good way. I was satisfied with the professionalism and cleanliness of the dealership. Marco Martinez was the salesman who helped me get the vehicle I wanted and needed. He was very attentive and helpful through my entire experience. I would highly recommend, 10/10. I will definitely be going back for my second vehicle in the near future.
Excellent customer service! It was a Smooth and quick process overall. Mr. Mauricio Figueroa made what we thought impossible to possible. He’s Awsome and trustworthy professional salesman. Thank you Mr. Figueroa from the Gonzalez's family.
It was great our salesman Ruben Rosas went above and beyond for us.
The people were so helpful and polite, did my service quick and have my truck ready in less than 3 hours, that was awesome. Price was reasonable without a doubt I will be using this dealership next time I need any other service.
Excellent
Wonderful and excellent customer service. Third time buying with Berd Ogden Buick GMC and we are always left with a wonderful experience. 10/10
We always have an excellent experience with very good customer service
great customer service the sales person made it easy and simple to understand it was a great experience for it being my first time purchasing a vehicle
Oscar was great. Sold me a beautiful GMC Canyon. Management was absolutely great as well. Very kind and helpful.
Was very impressed with the whole process. Tony Salinas was an absolutely great salesperson. He was very knowledgeable and patient... overall 10/10!
Great customer service
Marco Mtz and Martin where excellent in the purchase of my New truck
very friendly, needed to be dropped off and picked up from work. very efficient . vehicle done quickly
Salesman was very helpful and made us feel very comfortable there