amazing very fast service people were very friendly
I bought the package that covers rims,tires,windshield forget its name. Anyways I went to the one stop on Bus 83 to cover a tire and they tell me they dont have it so I have to wait. What!!! Really what the beeper beeps so they tell me go to Bert Odgen they can service you. So I did and the young man at the counter took all my details and calls ti set up the claim and gets off the phone and tells me that my part is $40 plus dollars. This is where I'm like why is 100% covered zero deductible and tells me that to call them and take up with them. So before calling I want my little ducks lined up so I need to talk to someone in charge of this program. I go to the front desk and young lady calls the sales person in charge of this program still cant remember the name of it nor his name. So he comes up no greet no hi no fist bumb NO NOTHING. I explained the situation to him he takes my copy of orginal contract and pretends to read it and brings to walk away. Now remember he never open his month yo say a word to me as to a hi and to this point hasn't said a word. He starts to walk away and I say do I follow you or do I wait. And he turns and now he says yes yes follow me. So I'm an adult that if you say please follow me I'll follow but if you just walk away im just going to wait until you say something. At this point im upset and talking to his back and telling him you need to speak to me sir. Not hist walk away and keep your mouth shut and everyone who can hear me is looking. Anyways he took care of the problem and I didnt have to pay and I left. This is my 3rd truck with you and your Dealership seems to get worse and worse with No Respect towards the customer. If you go back yo my reviews you'll see and I think this will be my last I'll be taking my business somewhere a Veteran has a red carpet experience.
Representatives were knowledgeable regarding questions I would ask, questions were answered to my satisfaction and give me the run around and or incomplete answers
Chip went above and beyond ensuring I was completely satisfied!
Salesman and sales manager worked very hard to get me a great deal. Only thing was that the paperwork process took a little longer than I would have liked.
I had a good experience overall. It was done in an efficient manner and i left very satisfied.
I���m a returning customer at Bert Ogden gmc. They have great customer service & they care about the customer always willing to help
Not the typical car dealership that we���ve encountered thru the years. Quick results and an outstanding vehicle brand we���ve never driven; A GMC Truck Thanks Bert Ogden and Matt for a great non painful (long waits) car dealership experience, Bert Ogden ���Dale Gas��� isn���t a slogan, it���s the promptness the employees promote.
they take awhile to change the oil but nothing more
Good job from the salesman, Brian, he did everything he could with helping us to buy the SUV. Where we have had problems is with the finance, it���s not Eddie���s fault but we���ve had the vehicle for almost 3 weeks and still don���t know if we have a deal or not. We���ve signed a lot of paperwork and only have the receipt for the down payment, that���s all. We understand it was a tough situation but there was some mistake from someone that complicated the deal. Hopefully we get our situation resolved soon. But overall good job from the people we have spoken to. Very courteous and they���ve tried to help as much as they can.
I had no issue communicating with the salesperson. They worked extremely together to make sure i had a great and ease experience with my purchase.
We were pleased with our salesman Mr. Felix Gonzalez, his supervisor and the Gentleman where we signned the contract.
